Terms of Service

1. The Service

Careframe provides a subscription-based platform to help UK children’s home providers run their homes, manage staff records, support the care of children, deliver training, and prepare for inspection. We may add, change, or remove features over time to improve the Service, and will avoid materially reducing core functionality during a paid subscription period without good reason.

2. Accounts and access

To use the Service you need an account. You are responsible for the accounts within your workspace, for keeping login details secure, and for activity that takes place under those accounts. Use of the Service is also subject to our Acceptable Use Policy.

3. Subscriptions, fees, and payment

No fees are charged yet; we will tell you before any are. Once they are, the Service is provided on a monthly subscription. Fees, billing frequency, and what is included are set out at sign-up or in your order. Unless stated otherwise, fees are exclusive of VAT. We may change our prices on reasonable notice, with changes taking effect from your next billing period. Payments are due in line with your chosen plan, and we may suspend access where fees remain unpaid after a reasonable reminder.

4. Cancellation

You may cancel your subscription at any time, with effect from the end of the current billing period. We do not provide refunds for part of a period already paid, unless the law requires otherwise.

Your Director can download everything your organisation holds in Careframe at any time. To close your account, your Director asks us in writing; you then have 30 days to download everything, during which you can change your mind, and after 30 days we delete all of your records and files, and the logins of your people who use Careframe at no other company. The detail is in section 9 of our Data Processing terms.

5. Your data and data protection

You keep ownership of the information you put into the Service, including sensitive information such as health and information about children. You are in charge of it; Careframe looks after it for you (in data protection terms, you are the “controller” and Careframe the “processor”). How we handle it is set out in our Data Processing terms, which form part of these Terms. How we handle our own records is set out in our Privacy Policy. You confirm you have the right to put the information you upload into the Service and to ask us to look after it.

6. Acceptable use

You agree to use the Service lawfully and in line with the Acceptable Use Policy. We may suspend or limit access to protect the Service, its users, or the people whose data it holds, where that policy is broken.

7. Intellectual property

The Service, including its software, design, and content, belongs to Careframe or its licensors. We grant you a non-exclusive, non-transferable right to use the Service during your subscription for your own internal business purposes. You must not copy, resell, reverse-engineer, or pass off the Service as your own.

8. Availability and support

We work to keep the Service available and reliable, but it is provided on an “as available” basis. We may carry out maintenance, and will aim to keep any planned downtime to a minimum and at quieter times where we can. We provide support by email at hello@careframe.co.uk.

9. Liability

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for indirect or consequential loss, or for loss of profits, revenue, or anticipated savings, and our total liability in connection with the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim. You remain responsible for your own compliance, safeguarding, and record-keeping duties; the Service supports those duties but does not replace your professional judgement.

10. Suspension and termination

We may suspend or end access if these Terms or the Acceptable Use Policy are seriously or repeatedly broken, if fees go unpaid, or if we are required to do so by law. Where reasonable, we will give notice and an opportunity to put things right first.

11. Changes to these Terms

We may update these Terms from time to time. If we make a meaningful change, we will update the date above and, where appropriate, let you know within the Service. Continuing to use the Service after a change takes effect means you accept the updated Terms.

This version is dated 7 October 2026. What changed: 7 October 2026 — how long we keep things, where data is held and which suppliers handle it are now stated exactly; what happens to your data when you leave is set out; nothing is charged yet, so no payment company is named; the cookie policy lists only the cookies we use; 6 October 2026 — first published version, with the company's registration in progress and the sub-processor list added.

12. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, subject to any rights you have as a consumer that cannot be excluded by law.

13. Contact

If you have any questions about these Terms, contact us at hello@careframe.co.uk.